We offer a 100% satisfaction guarantee on our cleanings. If something is not up to standard, we will return no later than 7 days to re-clean the item for free.

We typically do not provide refunds. However, we will be happy to come out and clean any items that do not meet our quality standards.

A voucher may not cover all cost associated with a cleaning. This is why we require a credit card when redeeming a voucher to cover any additional cost.

– There is a $10 fee for each 15 minutes we are required to wait; up to 30 minutes. After this, an appointment may be rescheduled. – A trip charge of $10-$15 may be assessed if you are outside of our service area. This is to offset the additional gas/time. – Adding standard or non-standard (approved items) requested at time of service will incur additional fees. – Specialty cleaning products requested will incur additional cost. (product cost + application time) – Cancellations less than 24 hours is $25 fee to offset being able to fill your spot. – There is a $45 fee for no-show, no-entry, rescheduling, or cancelling same day. – Quotes cover 2.5 hours (or less); additional hours are billed at $25. – Excessive trash removal $10 per bag. Incurred after 3 bags.

Customer satisfaction and quality is extremely important to us. If we ever fail to provide the level of service you deserve, contact us right away and we will reschedule a re-clean on the specific items within 7 days of your initial clean. After 7 days, we can longer provide a re-clean.

Yes, quotes cover you for up to 2.5 hours (or less) of cleaning. Additional hours are billed at $25 per hour to cover labor and materials. In some situations, if your home is in challenging condition we may need additional time to complete the cleaning. We will call or notify you if this occurs. In other situations, if a home is in disrepair, we may not be able to finish in one appointment and may need to schedule additional appointments to bring the home into order.

All accounts are required to have a credit card on file for payment. However, if you wish to pay with check or cash, just let our office know so we can mark your account paid. Payment can be made directly to the cleaner -or- if not at home, in a sealed envelope with company name written on the outside.

We base all quotes on the size of your home -not- hourly. We estimate additionally the type of clean, location, and current condition. We do not provide hourly rates. Normal quotes cover 2.5 hours or less. Additional hours are $25 as needed. A cleaner may leave within this time if the job is complete and satisfactory.

Yes, per the State of Texas Comptrollers Office as a company we are required to charge sales tax and have a certificate on file. Verbiage: “A self-employed person, with no employees does not have to collect sales tax for cleaning services at residential properties, but must collect sales tax for such services at nonresidential properties. See Rule 3.356(a)(7) concerning real property services and our tax bulletin 94-111 on janitorial services. A self-employed person, who hires employees or independent contractors, must collect tax on all cleaning services at both residential and nonresidential properties.” – Summed up, the rule requires all cleaning companies to charge and remit sales tax to the state with exception of those that live at a residence such as a nanny or maid, or a single self employed person.

Pressure washing is taxable as the restoration or maintenance of tangible personal property (see Rule 3.292). Pressure washing buildings, sidewalks, and parking lots is taxable as building or grounds cleaning (see Rule 3.356).

For more details:

Maid and Janitorial Companies: https://www.comptroller.texas.gov/taxes/publications/94-111.php

Carpet Cleaning and Related Services: https://www.comptroller.texas.gov/taxes/publications/98-709.php

There is no penalty if you skip an occasional appointment. There is an increased cost for an appointment if you go too long between cleanings. This is to cover the additional time required to bring the home back into order. The prices are as follows: [Between Appointments] 4 Weeks (15%), 5 Weeks (20%), 6 Weeks (25%), 7 Weeks (30%), 8 Weeks (35%) – If longer than 8 weeks then a deep clean may be assessed depending on the home condition.

Yes, Even if the work being performed is something simple requiring only a few minutes time, we still have a minimum service charge of $45 (in-town) and $65 (out-town) to cover for gas, travel time, labor, and chemical.

No. At this time we do not require a signed contract. Many companies in the industry will have a customer sign a contract locking them into a set number of cleanings; thereby holding a customer “hostage” until their contract expires regardless of the quality. Our philosophy is to provide our customers with excellent service so they will want to stay with us.

We accept all major credit cards (Amex, Visa, MasterCard) as well as checks or cash. We offer 5% discount if you would like to pay with cash.

When a customer cancels an appointment same day we charge a cancellation fee of $45 – We use this fee to offset the expenses the maid incurs in time, gas, and wait time until the next appointment. Additionally, there is also an opportunity loss for not being able to fill the cancelled time slot.

No, we have a strict policy on cleaners and customers communicating with one another. Any communication must be done through the office.